Refund Policy

Introduction

At ehanking-ebarking.sbs, we strive to ensure complete satisfaction with all our products and services. This Refund Policy outlines the conditions under which we offer refunds for our digital products, subscriptions, and consulting services. Please read this policy carefully to understand your rights and our responsibilities regarding refunds.

This Refund Policy was last updated on December 1, 2023.

Refund Eligibility Conditions

Refunds may be available under the following conditions, depending on the type of purchase:

Digital Products and Resources

For one-time purchases of digital products (e.g., reports, guides, datasets):

• Time Frame: Within 14 days of purchase
• Usage Limitation: Limited or no use of the product (e.g., minimal downloads or access)
• Reason Required: Valid reason for dissatisfaction with the product

Subscription Services

For ongoing subscription services (e.g., premium content access, data services):

• New Subscriptions: Full refund available within 7 days of initial subscription (cooling-off period)
• Ongoing Subscriptions: Prorated refund may be available for the unused portion of the current billing period
• Automatic Renewals: Refunds for automatic renewals may be considered if requested within 3 days of the renewal charge

Consulting Services

For professional consulting and advisory services:

• Pre-Service Cancellation: Full refund if cancelled at least 48 hours before scheduled service
• Partial Completion: Partial refund may be available for the unused portion of prepaid services
• Service Quality Issues: Full or partial refund may be considered if services did not meet agreed-upon deliverables

Events and Webinars

For virtual or in-person events and webinars:

• Early Cancellation: Full refund if cancelled at least 7 days before the event
• Late Cancellation: 50% refund if cancelled between 2-7 days before the event
• Very Late Cancellation: No refund for cancellations less than 48 hours before the event
• Event Cancellation by ehanking-ebarking.sbs: Full refund or option to transfer registration to a future event

Refund Process and Timeline

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@ehanking-ebarking.sbs or call +447119963036
2. Provide your order number, purchase date, and the product or service for which you're requesting a refund
3. Explain the reason for your refund request
4. Indicate your preferred refund method (original payment method, store credit, etc.)

Processing Timeline

Once we receive your refund request, our standard processing timeline is as follows:

• Initial Review: We will acknowledge your request within 1-2 business days
• Decision: A decision regarding your refund will be made within 3-5 business days
• Processing: Once approved, refunds will be processed within 5-7 business days
• Appearance in Account: Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

Refund Methods

Refunds will typically be issued using the original payment method. However, in some cases, we may offer:

• Store credit or gift cards (sometimes with a bonus amount as goodwill)
• Service extensions or upgrades instead of monetary refunds
• Alternative payment methods if the original method is no longer available

Non-Refundable Items and Exceptions

The following items and situations are generally not eligible for refunds:

• Extensively Used Products: Digital products that have been substantially downloaded, accessed, or used
• Customized Services: Services that have been specifically customized for your needs
• Completed Consulting: Consulting or advisory services that have been fully delivered
• Third-Party Products: Products or services provided by third parties through our platform (these may be subject to the third party's refund policy)
• Promotional Items: Items received as part of a promotion, bundle, or free with another purchase
• Account Credits: Previously issued account credits or gift cards

Special Circumstances

We recognize that special circumstances may arise. In the following situations, we may consider refunds outside our standard policy:

• Technical Issues: If persistent technical problems prevent you from accessing or using our products or services
• Severe Illness or Emergency: In cases of documented severe illness or emergency that prevented participation in an event or use of time-sensitive services
• Duplicate Purchases: If you accidentally purchased the same item twice
• Unauthorized Purchases: If unauthorized charges appear on your account (subject to verification)

These special circumstances will be evaluated on a case-by-case basis and may require supporting documentation.

Statutory Rights and Consumer Protection

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, United Kingdom, or other regions with consumer protection laws, you may have additional rights beyond what is outlined in this policy.

EU and UK Customers

For customers in the European Union and United Kingdom:

• You generally have the right to cancel a purchase of digital content within 14 days without giving a reason (the "cooling-off period"), unless you have explicitly agreed to waive this right for immediate access
• For services, you may cancel within 14 days of the contract start date
• If the digital content or service is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund regardless of the standard refund policy timeframes

Other Regions

Customers from other regions may have different rights under their local consumer protection laws. We will honor these rights where applicable.

Dispute Resolution

If you believe your refund request has been incorrectly denied or you have other concerns about our Refund Policy:

1. Contact our customer support team first to seek resolution
2. If the issue remains unresolved, you may escalate to our management team by emailing management@ehanking-ebarking.sbs
3. Include all relevant details, including previous communication reference numbers

We aim to resolve all disputes fairly and in accordance with applicable consumer protection laws.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For significant changes to our Refund Policy, we will make reasonable efforts to notify our customers through email or notices on our website.

Contact Information

If you have any questions about our Refund Policy or to request a refund, please contact us at:

• refunds@ehanking-ebarking.sbs
• 11 Hunt Loop, Pricemouth SE23 3RG, United Kingdom
• +447119963036

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.

Frequently Asked Questions